Our products are not returnable.
This includes:
- Olive Oil Products
- Gift cards
Demage policy
If you have received a damaged package, please contact us, as the satisfaction of our customers is very important to us. We will work with you to find an individual solution.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at serpanou.eleonas@gmail.com.
Exchanges
We only replace items if they are defective or damaged.
Need help?
Contact us at serpanou.eleonas@gmail.com for questions related to refunds and returns.